Returns and Refunds Policy

Customer satisfaction is of ultimate importance to us so please contact us via email, quoting your order number, if you are not satisfied with your purchase. We will be happy to exchange or refund your item within 14 days of your receipt. Items being returned must be in perfect condition, in its original packaging and at the customers own expense, unless the item is faulty or incorrect. We highly recommend returning your item using a Special Delivery (Signed For) Service as Zoe Davidson Jewellery cannot be held responsible for the lost item in transit.

Please note earrings cannot be returned, exchanged or refunded, unless faulty or incorrect, due to hygiene reasons.

To return an item please first contact us via email to discuss a return.

Once Zoe Davidson Jewellery has confirmed your return via email you can send the item back to us.

Please package the items back in its original packaging, along with your name, invoice/order number and reason for return, and post it to the address below:

Zoe Davidson Jewellery

Springfield Cottage

Back Road

Stromness

Orkney

KW16 3AW

We highly recommend that you return your item via Special Delivery (signed for) service as Zoe Davidson Jewellery cannot be held responsible for lost items. These responsibilities are those of the customer.

Please note shipping charges for returns will not be refunded unless faulty or incorrect goods.

When the item returns to us, we will inspect the goods. Zoe Davidson Jewellery has the right to refuse refunds on items that are returned in non-resaleable condition, this includes our Zoe Davidson Jewellery boxes.

Refunds or exchanges will be processed within 14 days on the items return to our workshop.

All refunds of goods will be credited to the customer via original method of purchase.

International Returns

For international returns, please make sure you follow the same steps as above.

Zoe Davidson Jewellery highly recommends you return your item via a secure and tracked service as we cannot be held responsible for any items lost, damaged or stolen in transit. These responsibilities are those of the customer.

For items that require a customs declaration form, please note your item as a ‘Returned Item’. This ensures no additional custom or duty charges are incurred. If the item has not been returned as a ‘Returned Item’ and a custom or duty fee is incurred, we regrettably may pass this onto the customer. This may also cause a further delay in the return process.

Christmas Returns

For all items purchased for the run-up to Christmas, returns and refunds will be extended to the 14th of January.

Incorrect Size Returns

When ordering online, it is the customer’s responsibility to make sure they have ordered the correct size. This includes rings, bracelets, cuff-bangles and some necklaces. If the item arrives and is the incorrect size, but is not at our fault, we will happily resize or exchange the item free of charge. But goods that need further resizing will be charged £30 per item. Please note return shipping charges of items to our workshop are at the customers own expense unless the item is faulty, damaged or incorrect at our fault. Please refer to our ‘Sizing Guide’ for more information on sizing.

Please read our Returns and Refunds Policy on how to return an item back to us.

Sale Item Refunds

Sale items can only be returned within the sale period, along with name, invoice number and reason for return. Please return to address above and follow steps for return.

Bespoke/Customised Refunds

Regrettably, bespoke or customised items are excluded from our Returns and Refunds Policy.

Customer satisfaction is of ultimate importance to us so please contact us via email, quoting your order number, if you are not satisfied with your purchase. We will be happy to exchange or refund your item within 14 days of your receipt. Items being returned must be in perfect condition, in its original packaging and at the customers own expense, unless the item is faulty or incorrect. We highly recommend returning your item using a Special Delivery (Signed For) Service as Zoe Davidson Jewellery cannot be held responsible for the lost item in transit.