We are delighted that you are visiting our Zoe Davidson Jewellery website. Our company’s aim is to provide excellent customer service and beautiful unique jewellery sculptures. Please, if for any reason you have a concern, contact us via email and we will help you in any way possible. After all, feedback allows us to improve our service.
These terms and conditions govern your use, purchase of goods and services from our site. So please read carefully. In this text, all references to “we”, “our” or “us” means Zoe Davidson Jewellery.
By using this website you are agreeing to Zoe Davidson Jewellery’s Privacy Policy.
Zoe Davidson Jewellery Items
Zoe Davidson Jewellery provides jewellery that is made and crafted in the Orkney Isles so you can be assured that you will receive a one-of-a-kind piece. But because every item is made by hand there may be small differences and variations in shape compared to the photographs displayed on our website.
In addition, there may be slight colour differences in gemstones from that on our website photographs. This is out of our control as some gemstones naturally have colour variations. However, we always do try to choose the best gemstones for our jewellery.
Hallmarking
All Zoe Davidson Jewellery’s items are made from precious metals such as Sterling Silver (.925) or Gold (.375, .585, .750 or .916) unless otherwise stated. Items that fall beneath the UK’s current hallmarking legislation weight may not be hallmarked. Items over this weight will be hallmarked at Edinburgh’s Assay Office.
Ordering Online
When submitting an order on Zoe Davidson Jewellery’s website you are entering into a contract with us. This contract will become binding upon our acceptance via email of your order.
When ordering online you will be transferred through to a secure payment gateway. We use Paypal and Stripe to process our online transactions. We also accept payment over the phone.
When a payment has been approved, you will receive a confirmation email stating that your order has been placed with us. If you have any problems regarding payment, please do not hesitate to contact us as we can also process payments by phone.
Bespoke Orders
We love creating entirely new jewellery for customers which are specially designed and made by Zoe Davidson, herself. This service is limited to Zoe Davidson Jewellery’s brand and ethos, therefore we have the right to alter customer designs to suit that of our company’s style; alterations will be approved by the customer before-hand. To arrange a bespoke order, please email us and Zoe will organise a free consultation in person, telephonically or via email. This allows Zoe to understand exactly what you are looking for.
Please note: The deadline for Christmas bespoke orders in UK is the 15th of November each year. International is 20th October each year.
Bespoke Order Payment Terms
For all commissions, we now require a small non-refundable design fee, which will be invoiced within 15 days once we review your form. This fee covers the time and effort involved in design and research. After the design is approved, we will create an estimate for the selected design.
Once the estimate is approved, we require a 50% non-refundable deposit to confirm your commitment. Upon receipt of this deposit, we will begin work on your custom jewellery. Estimates for bespoke orders are valid for 30 days.
Please note that once a deposit is made, it confirms your commitment to the order, and it can no longer be cancelled.
When your jewellery is ready for collection or despatch, the remaining balance will be due. Goods remain the property of Zoe Davidson Jewellery until the order is paid in full.
FOR UK CUSTOMERS ONLY: For commission payments, we prefer payments by bank transfer. However, if you are unable to pay by bank transfer please let us know.
FOR INTERNATIONAL CUSTOMERS ONLY: For commission payments we prefer payment by Wise. However, if you are unable to pay by Wise please let us know.
Items designed and produced by Zoe Davidson Jewellery typically take 8-12 weeks to complete due to the intricate processes involved. Commissions require time and collaborative decision-making, so regular communication between us is essential. Delays in responding to or approving our emails and designs can impact the production timeline.
The final price of your item may change slightly due to fluctuations in metal prices or changes in the manufacturing. However, the change in price will only be within reason.
Cancellations
If you have made a mistake or wish to cancel your order, please contact us via email immediately at made@zoedavidsonjewellery.co.uk.
Please note that orders can only be cancelled before the items are despatched. If your items have been despatched, we are unable to cancel your order, so you will need to refer to our Returns Policy page.
The above does not affect your statutory rights.
Prices & VAT
Prices on this website are stated in British Pounds Sterling £GBP and do not include VAT as Zoe Davidson Jewellery is not a VAT registered company.
Feedback and Complaints
At Zoe Davidson Jewellery, we welcome feedback from our customers as this only enables our service to improve for you. Complaints are taken seriously and in confidence, and should we receive a complaint we will deal with it immediately. Please do not hesitate to contact us at made@zoedavidsonjewellery.co.uk. These terms do not affect your statutory rights.
Repairs and Reconditioning
Jewellery worn over a long period of time can suffer from a bit of wear and tear: from wobbly stones to scratched surfaces. At Zoe Davidson Jewellery we offer a ‘Repairs and Reconditioning’ service in which you can return your Zoe Davidson Jewellery item to us and we can spruce it back to life for you.
Types of repairs and reconditioning we do include:
- Re-setting of stones
- Re-polishing
- Repairs of connectors/clasps/chain components
- Replacement of broken chains
- Replacement of a lost earring
- Cleaning
To repair and recondition your item of jewellery please contact us via email, using ‘Repair and Reconditioning’ as your subject tab, with your name and explain what the problem is. We will reply to your email within 5 working days with a unique “Repairs and Reconditioning” number.
To return an item for ‘Repairs and Reconditioning” please send it back to our workshop at:
Zoe Davidson Jewellery
Springfield Cottage
Back Road
Stromness
Orkney
KW16 3AW
If you are in the UK we highly recommend that you send your package via Special Delivery, as this is a trackable and insured service.
Please package your jewellery in its original packaging, or wrap in bubble-wrap and place in a sturdy box, and post it in a padded envelope with a note inside including the following information in clear CAPITAL LETTERS:
- “Repairs and Reconditioning”
- Your unique “Repairs and Reconditioning” number
- Your full name
- Daytime telephone number
- Return address
Failing to include this note can result in delays.
Once we have received your item, we will carry out a full inspection. We will then email you a quote for the ‘Repairs and Reconditioning’ of the item. When the payment has been made, your item will be repaired and sent back to you. This can take up to 14 days, but may take longer during the Christmas Period.
Please note: items returned to our workshop for a ‘Repair and Recondition’ will be at the customer’s own expense. Zoe Davidson Jewellery cannot be held responsible for any lost, damaged or stolen items in transit.
Overseas Repairs and Reconditioning
When returning an item for ‘Repairs and Reconditioning’ from overseas, please make sure you follow the above steps.
Additionally, there are some important points to remember when returning an item from overseas:
- If filling out a customs declaration form, please make sure you mark the goods as a “Returned Item”. This will insure that no additional fees are incurred. Otherwise it may result in additional fees to the customer and delays.
- Zoe Davidson Jewellery cannot be held responsible for any lost, damaged or stolen items in transit. Therefore, we highly recommend sending your item via a secure and trackable service.
Data Protection
Zoe Davidson Jewellery complies with the UK Data Protection Act. Any information provided to us will be treated as strictly confidential and will be stored in a secure location. Information provided will not be disclosed to any third-parties out-with Zoe Davidson Jewellery. We take customer’s data protection very seriously.
Copyright
All site content, design rights and products sold are copyright of Zoe Davidson Jewellery. You may not copy or redistribute any material from this site without formal consent from Zoe Davidson Jewellery. Reproduction or utilisation of any designs is totally prohibited.
Zoe Davidson Jewellery reserves the right to review her prices at any time.